Cloud Mac Rental Terms of Service

1.1 These Terms constitute the complete agreement between you and ZekVPS ("we", "platform") regarding the use of Cloud Mac computing resources and related technical services. Plan descriptions, pricing rules, announcements, and order details confirmed by you published on the website all form part of these Terms.

1.2 You must confirm that you have full civil legal capacity or have obtained lawful authorization. If using on behalf of an organization, you warrant that you have authority to bind that organization and assume corresponding responsibility.

1.3 We may at our discretion accept or reject registrations, orders, and customers from certain industries within the limits permitted by law. For accepted orders, we may delay or cancel provisioning in cases of suspected fraud, overdue payments, violations, or force majeure, and are not liable for loss of anticipated benefits except as required by law.

1.4 The Privacy Policy and these Terms together form the complete agreement. Personal data processing is governed by the Privacy Policy; fees, service availability, liability limits, and dispute resolution are governed by these Terms. Please also read the Privacy Policy.

2.1 This service is provided "as is" and "as available". Specifications, illustrations, and performance descriptions on the website are for reference purposes only and do not constitute a guarantee of experience, throughput, or continuous uninterrupted operation for any specific business scenario, unless we separately provide a written SLA for that order.

2.2 An order submitted on the pricing page constitutes an offer; we accept when we confirm receipt of payment or send an order success notification. For obvious pricing errors, insufficient inventory, or compliance reasons, we may refuse or partially accept an order — amounts already collected will be returned via the original channel or announced method.

2.3 Where "order without signing in" is supported, you must complete account binding and real-name/verification (if applicable) within the specified period, otherwise we may decline provisioning or terminate resources, and handle fees already paid in accordance with Section 8 and announcement rules.

2.4 After successful payment, resource provisioning depends on inventory, region, risk control review, upstream supply, and information and tickets you provide. Unless committed in writing, we make no definitive guarantee regarding the provisioning timeline. Delays caused by your failure to cooperate in a timely manner are your responsibility.

7.1 For technical upgrades, capacity scheduling, compliance remediation, supply chain changes, or business strategy, we may change, replace, or retire certain features or regional supply, with reasonable advance notice via website, dashboard, or email. If a change causes a material adverse effect that cannot be mitigated by a reasonable alternative, you may apply for a pro-rated refund of the unperformed portion's value (subject to our review; promotional items, gift credits, and customized orders are excluded).

7.2 You may voluntarily unsubscribe in accordance with the rules. Periods already provisioned and consumed, liquidated damages, and orders terminated early for reasons attributable to you are non-refundable, unless required by mandatory law or committed by us in writing.

7.3 If we terminate service due to your overdue payment or violations, we may dispose of resources and billing accounts (including deleting instances and data), and pursue you for overdue amounts and reasonable enforcement costs (including attorney fees and preservation fees, where claimable).

8.1 Refunds are subject to our published rules, special order terms, and written replies via ticket/customer service. We may fully or partially refuse refunds for customized, promotional, non-refundable, already-provisioned-and-consumed, or suspected abuse/fraud orders.

8.2 To the maximum extent permitted by law, regardless of the basis (contract, tort, or otherwise), our total cumulative liability to you for this service shall not exceed the net amount you actually paid us for the disputed resource in the twelve (12) months prior to the dispute (excluding amounts collected by third parties and taxes). We are not liable for lost profits, goodwill, data loss, indirect or punitive damages, except for personal injury or death caused by our willful misconduct or gross negligence, or circumstances where liability cannot be excluded by law.

8.3 We are not liable, to the extent permitted by applicable law, for performance obstacles caused by force majeure, your actions or those of third parties, government actions, upstream power/network outages, audits, or judicial measures.

9.1 We may revise these Terms at any time. Revisions take effect upon publication on the website, or on a future date stated in the publication. Where revisions materially increase your fee burden or significantly restrict your rights, we will endeavor to give reasonable advance notice. If you disagree, you must stop using the service and settle your account before the effective date; otherwise you are deemed to have unconditionally accepted the revision.

9.2 You acknowledge that continued use of the service or renewal payment constitutes irrevocable consent to the revised Terms.

10.1 These Terms are governed by the law of the jurisdiction where ZekVPS's operating entity is registered. If you are a consumer and the mandatory laws of your habitual residence are more favorable to you, those non-derogable rights may apply, but this shall not automatically invalidate the remainder of these Terms.

10.2 Disputes shall first be resolved through negotiation. If negotiation fails, disputes shall be submitted to a court with jurisdiction in the location where the operating entity is registered. To the extent permitted by law, you agree not to initiate representative or class proceedings not directly related to your individual dispute; mandatory procedural law provisions shall prevail.

Notices, billing statements, and dispute documents related to these Terms may be delivered to the email address registered in your account, dashboard messages, or SMS; delivery is deemed effective upon dispatch, unless you can prove the system was persistently unavailable. For questions about interpreting or performing these Terms, please communicate with us through the official channels or tickets listed on the contact us page. We may not substantively respond to communications through non-designated channels, anonymous contacts, or contacts without a verifiable identity. For attorney letters or judicial correspondence, please use the contact information published on the website.